Chuw on this.

Read us, know us. Because knowing is nice. 
« Back to blog

The Starbucks Pitch - Our Experience

When Jun Loazya interviewed Tim Young from Socialcast, they ended up discussing what I'll call The Starbucks Pitch (10:22).

The Pitching Problem
After awhile, you just can't practice your pitch with your founders anymore. You've all heard it so many times, you're numb to it. Your founder could omit 95% of the pitch, and you'd think, "Hey, that's pretty good; nice and short. And I still totally understand it!". So you've got to bring in fresh blood, people who've never heard of what you're doing, and might not even understand the industry. If you can explain it to them quickly, succinctly, and clearly enough so that they understand, you've got a golden pitch on your hand.

Enter The Starbucks Pitch
Bring your co-founders and a friend or two to Starbucks, practice your pitch on one another for just a bit, and give a few last minute critiques. Now you're ready to approach someone at another table and try to pitch them your idea. Have your friends sit nearby somewhere out of the way, watching you and (most importantly) your listener's face during your spiel. Watch for emotional changes, confusion, glazed eyes, etc. When you're finished, have everyone write down notes on your performance, and points for you to improve on. Internalize it all, practice, and try it again. Repeat per-pitching-founder.

We decided to a Starbucks to give it a shot today.

Results
I noticed a few interesting points when pitching - not a single person said a bad thing. In fact, the first pitch of Chuwe for the day, my subject only asked me to repeat my explanation once. His response afterwards was, "Hey, that sounds great! Way to go!"


"Did you have any questions about Chuwe? Is there anything unclear? What did you have a hard time understanding because of my explanation?"
"No, it all sounded pretty simple to me! I think it's great!"

Either I'm a pitching god, or an epic fail.

I returned to the table for  feedback. It was gentle at first, but snowballed into some pretty "open dialogue" about my failings. "Speak louder, add some humor, smile, don't fill pauses with 'uhm', and for god's sake SLOW DOWN!" (I rarely notice when I'm speaking too quickly). After that feedback, I'm guessing it was an epic fail. Ego deflated ever so slightly, I adjusted the script and internalized it, made it natural - made it mine. I practiced once over.

Time for the second round.

I approached two elderly gentleman, and explained that I was doing a project for my business class. I had to give an elevator pitch for a business idea I had, and would they mind giving me a bit of feedback on what I had so far? (People are a bit kinder if they think you're a student rather than an nosy salesperson). I spoke slowly and assuredly, smiling as I looked each in the eye. I made sure not to stutter or mumble. And yet their reaction was much less kind than the first:

"What's in it for you?"
"Why are you qualified to do this?"

And so on. But after I answered their questions honestly and openly, the two elderly gentleman looked at one another, smiled broadly, and said "We love it!". Right then, a friend of theirs came and sat down at the table, and they excitedly explained my pitch to him. And they may have done a better job than I did.

Seems like I made some progress with my pitch today.

Share your thoughts and techniques on perfecting pitches with the Chuwe community. We love great advice!

> Sean
Rockin' Code Monkey
www.chuwe.com

Loading mentions Retweet
Posted by Sean Grove 

Comments (5)

Apr 09, 2009
Mike said...
I've read that metaphors work well. "We're the Ebay of custom software widgets". Haven't tried it yet (need to start a company first) but I think it's sound advice.
Apr 09, 2009
A reader said...
Nice article. Unfortunately your website, itself, seems to be lacking an elevator pitch. I visit the front page, see some questions, but no explanation as to how it works. So I click "About." OK, I get it, it's a question and answer site. But how do I ask a question? What happens then? I have no clue unless I sign up, which is too much trouble unless I know what I'm getting.
Apr 09, 2009
Sean Grove said...
@Mike The metaphors are not a bad idea definitely. We actually have come across that advice a number of times. But whenever using a metaphor, you have to make sure your audience is familiar with the subject you're referring to. Thanks for that!

@reader - great points. Love feedback like that. I'll work on revamping it a bit tonight to try to make it more obvious (we have a quick elevator pitch on the right hand side, but it must be too inconspicuous). Any suggestions on how you would like to see the information conveyed prominently and clearly?

Apr 09, 2009
Jun Loayza said...
Wow, way to put advise into practice! You definitely took the interview that I did with Tim and made the strategies your own.

Nothing makes me happier than to see people really benefiting from my hard work.

To be honest, I haven't pitched at Starbucks yet, but I did a lot of it at the Web 2.0 conference last week.

I'm right next to Huntington Beach. You near? Shoot me an email and we'll meet up

me [at] JunLoayza.com

Dec 12, 2009
contact said...
I have found so many interesting thing in your blog and I really love that Keep up the good work

Leave a comment...

 
Got an account with one of these? Login here, or just enter your comment below.
Posterous-login    twitter